PANMED HEALTHCARE SERVICES INC.
PATIENT INFORMATION NOTICE ON THE PROTECTION AND PROCESSING OF PERSONAL DATA
1) Data Controller
In accordance with the Personal Data Protection Law No. 6698 (“Law”), your personal data may be processed by Panmed Healthcare Services Inc. (“Medlife Medical Center”) acting as the data controller, within the scope explained below. The physician or specialist providing the healthcare service shall act as the data controller on behalf of the affiliated institution.
For detailed information on the purposes of processing your personal data by the Institution, you can access the “Policy on the Protection and Processing of Personal Data” (“Policy”) available at www.medlifetipmerkezi.com.
2) Purpose of Processing Personal Data
The personal data collected may be processed for the following purposes (“Purposes”) within the scope of the activities carried out by our Institution, in line with Articles 5 and 6 of the Law:
- Evaluation of the patient
- Conducting outpatient treatment
- Carrying out patient care procedures and related services (e.g. catering, cleaning)
- Performing surgical operations
- Conducting necessary tests and examinations
- Appointment reminders, changes, and other notifications regarding service delivery
- Procurement of medicines and related materials
- Managing drug preparation processes and monitoring correct application
- Diagnostic and treatment activities including laboratory and imaging services
- Management of patient belongings and provision of vehicle protection services
- Execution of processes for the provision of products and services by the Institution
- Conducting accounting and financial processes
- Archiving/storing health and financial data in accordance with legislation
- Receiving and evaluating requests and complaints
- Planning and execution of patient relationship management processes
- Monitoring and execution of legal affairs
- Responding to official authority requests
- Ensuring information security processes
- Carrying out audit and ethical activities
- Planning and execution of internal processes
- Providing air and land ambulance rental services
- Planning and execution of activities to customize services according to preferences and needs
- Sending financial information to the e-mail address provided during registration
- Contacting patients to receive and evaluate feedback regarding the services provided
3) Transfer of Processed Personal Data
Your personal data may be transferred to our suppliers, legally authorized public institutions, and legally authorized private persons in accordance with Articles 8 and 9 of the Law.
With your explicit consent, your personal data may be transferred to contracted private insurance companies or their authorized intermediaries for the purposes of managing invoicing, insurance benefits, or payment approvals related to the services provided.
With your explicit consent, your health data and other personal data may also be shared with relatives or third parties you explicitly specify, upon your request.
4) Method and Legal Basis of Collecting Personal Data
Your personal data is collected electronically (websites, call center, hospital information management systems, online portals, e-mail) and physically (mail, fax, face-to-face meetings).
Health data is processed under the confidentiality obligation of healthcare professionals (Art. 6/3 of the Law), for medical diagnosis, treatment, and management of healthcare services.
Other personal data is processed under the following legal bases of the Law:
- Article 5/2(c): Where processing is necessary for the establishment or performance of a contract.
- Article 5/2(f): Where processing is necessary for the legitimate interests of the Institution.
- Article 5/2(ç): Where processing is necessary to fulfill the Institution’s legal obligations.
- Explicit Consent: For customization of services, marketing activities, and patient satisfaction practices.
5) Rights of the Data Subject under Article 11 of the Law
As the personal data owner, you have the following rights under Article 11 of the Law:
- To learn whether your personal data has been processed
- To request information if your personal data has been processed
- To learn the purpose of processing and whether it has been used accordingly
- To know third parties in Türkiye or abroad to whom your personal data is transferred
- To request the correction of incomplete or inaccurate personal data
- To request the deletion or destruction of personal data if processing reasons no longer exist
- To request notification of correction/deletion to third parties to whom data was transferred
- To object to results against you arising from automated processing
- To claim compensation for damages in case of unlawful processing
You can submit your requests through the application form available at https://www.medlifetipmerkezi.com. Applications will be finalized as soon as possible and within thirty days at the latest. If the transaction requires an additional cost, a fee may be charged according to the tariff determined by the Personal Data Protection Board.
In accordance with the Patient Rights Regulation, one copy of this form will be provided to you. If not, please inform the authorized staff.
Patient Information Section
Patient Name & Surname: ...........................................
Address: ...............................................................
E-mail: .................................................................
Phone: .................................................................
Signature: ................ Date: .... / .... / .... Time: ....
If the patient is under 18 or unconscious:
Relative’s Name & Surname: .........................................
Signature: ................ Date: .... / .... / .... Time: ....
Degree of Kinship: ..................................................
Handwritten note: “I have read and understood”
If Interpreter is Required (Language/Communication Issues):
“I hereby confirm that the information translated has been understood by the patient/patient’s relative.”
Interpreter’s Name & Surname: .....................................
Signature: ................ Date: .... / .... / .... Time: ....